Privacy policy

Effective Date: 30 November 2023

This document outlines how we handle your personal information when you use our services. It explains your rights regarding privacy and how these are protected under the law.

When you use our service, you're agreeing to let us collect and use your personal data. We do this to offer and enhance the service we provide. This process is governed by the rules in this Privacy Policy.

Understanding and Definitions

In this policy, capitalized words have specific meanings. These meanings apply whether the words are in singular or plural form.

Definitions

  • Account: Your unique profile for using our service.
  • Affiliate: A business that has a control relationship with us, where "control" is defined as owning over 50% of voting shares.
  • Application: This refers to "Ruya," encompassing our mobile app, website, and all associated software services.
  • Company: Lifetoweb LTD, located at Demsa Accounts 565 Green Lanes, Haringey, London, England, N8 0RL. Also known as "We," "Us," or "Our."
  • Cookies: Small files placed on your device by our website, storing details of your website visits.
  • Country: Our base is in the United Kingdom, but our service is globally accessible and supports a wide range of languages and dialects.
  • Device: Any electronic tool that you use to access our service, such as computers, phones, or tablets.
  • Personal Data: Information that can identify an individual.
  • Service: This encompasses both the Ruya application and the website (https://ruya.co), including subdomains.
  • Service Provider: External parties who process data on our behalf, help deliver our service, or assist in analyzing how our service is used.
  • Third-party Service: This includes any external platforms or services, like Apple, Google, Facebook, LinkedIn, and others, through which you can log in or create an account to use our service.
  • Usage Data: Automatically collected data, generated by using our service or from the service infrastructure (like the duration of a page visit).
  • Website: Refers to Ruya, available at https://ruya.co
  • You: The individual or legal entity using our service.

Collecting and Use of Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address: For general use in our service.

  • First name and last name: Necessary only for shopping services

  • Phone number: Optional, mainly for authentication.

  • Billing Address: Necessary only for shopping services

  • Dream-Related Information: This may include sensitive personal data linked to your dreams, such as details about where you live, trauma, phobias, and other relevant personal experiences. We collect this data to provide accurate dream interpretations. You have the option to share or delete this data on our platform.

Collection of Usage Data and Tracking

We automatically collect certain information when you use our service. This includes:

  • General Usage Information: This covers data like your device's IP address, browser type and version, the pages you visit on our service, visit dates and times, time spent on those pages, and other diagnostic data.
  • Mobile Device Information: If you access our service via a mobile device, we collect data such as your mobile device type, unique ID, mobile device IP address, operating system, browser type, and other diagnostic information.
  • Tracking Data through Google Analytics and Other Services: To enhance your experience and improve our service, we use Google Analytics and other internal tracking tools. These services help us understand user behaviour by tracking your activities on our app and website, such as which pages you visit and how you interact with our service.

All this data helps us to better understand how our service is used and to make improvements for a better user experience.

Information from Third-Party Services

We support various methods for creating an account and logging in, including but not limited to Apple, Google, Facebook, Instagram, Twitter, and LinkedIn.

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Use of Cookies and Other Tracking Methods

  • Cookies: These small files are saved on your device to enhance your experience on our website. You can set your browser to reject all cookies or to alert you when one is being sent. However, please be aware that without cookies, some parts of our service may not function properly. Our website uses cookies unless you configure your browser to refuse them.
  • Web Beacons: Parts of our service, including certain emails, may contain tiny electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These are used for activities like counting visitors to a page, determining the popularity of service features, and ensuring smooth system and server operation.

There are two types of cookies used on our website:

  • Persistent Cookies: These remain on your device even when you go offline. They are used to remember your preferences and choices across visits.
  • Session Cookies: These are temporary and are deleted when you close your browser. They are essential for the functionality of our website during your visit.

We use both Session and Persistent Cookies for various purposes:

  • Necessary / Essential Cookies

    • Type: Session Cookies
    • Administered by: Us
    • Purpose: Essential for providing services available through our website, such as user authentication and fraud prevention.

  • Cookies Policy / Notice Acceptance Cookies

    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: These cookies identify if users have accepted the use of cookies on our website.

  • Functionality Cookies

    • Type: Persistent Cookies
    • Administered by: Us
    • Purpose: They remember your selections (like login details or language preferences) to personalize your experience.

  • Third-Party / Analytics Cookies

    • Type: Various (Session and Persistent)
    • Administered by: Third-Party Services  (e.g., Google Analytics)
    • Purpose: These cookies, set by services like Google Analytics, help us understand how our website is used. They may track details like how long you stay on our site or the pages you visit.

For detailed information on the cookies we use, and your choices regarding them, please refer to our Cookies Policy. This can be accessed via the 'Manage Cookies' link in the footer of every page on our website.

How We Use Your Personal Information

We use your personal data for various purposes:

  • Service Provision and Maintenance: To deliver and improve our service, including monitoring its usage.
  • Account Management: To handle your registration and use as a service user. Your personal data helps you access and utilize different service features.
  • Contractual Obligations: To fulfill agreements related to any purchases or services you've acquired from us.
  • Interpreting your dreams: To analyze the dream-related information you provide for accurate dream interpretation. This process may involve sharing the data with OpenAI, under the assurance of privacy and non-disclosure.
  • Communication: To contact you via email, phone, SMS, or electronic notifications about updates, security information, or other relevant messages concerning your purchases or services.
  • Promotions and Updates: To inform you about new offers, products, services, and events similar to those you've shown interest in, unless you've opted out of such communications.
  • Request Management: To respond to and manage your inquiries and requests.
  • Business Transactions: In case of a business transfer, like a merger or sale, we might use your information as part of the process.
  • Other Purposes: For data analysis, trend identification, marketing effectiveness, and service improvement.

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We might also share your personal information in these scenarios:

  • With Service Providers: To help monitor and analyze our service usage, or to contact you.
  • During Business Transfers: Your information might be shared or transferred as part of business deals like mergers, asset sales, financing, or acquisitions.
  • With Affiliates: We may share your data with our affiliates, ensuring they respect this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or others under our control.
  • With Business Partners: To provide you with specific products, services, or promotions.
  • With Other Users: When you interact in public areas of our service or through Third-Party Social Media Services, your shared information could be seen by others. This includes your name, profile, pictures, and activity.
  • With Your Consent: We might share your personal data for other purposes if we have your explicit consent.

How Long We Keep Your Personal Data

We keep your personal data only as long as necessary for the purposes outlined in this Privacy Policy. This includes:

  • Meeting Legal Requirements: We'll hold onto your data if required by law or to resolve legal disputes. This may sometimes override the deletion requests.
  • Disputes and Agreements: We keep data to manage disputes and enforce our agreements and policies.
  • Usage Data: This is retained for internal analysis. We generally don't keep usage data as long as personal data, unless it's necessary for security, service functionality, or if legally required.
  • Dream-Related Data: Information related to your dreams and associated personal data can be deleted at any time by you. This deletion is irreversible, meaning the data is permanently removed from our database, as if it was never collected. However, in cases where legal obligations require us to retain data, this might temporarily supersede your deletion request.

Transferring Your Personal Data

We may process your personal data in various locations, not just where you live. This means your information might be transferred to and stored on computers in different places, even outside your state, province, or country. These other locations may have different data protection laws.

By agreeing to this Privacy Policy and providing your information, you're consenting to this transfer.

We are committed to ensuring that your data is securely handled in line with this Privacy Policy. We will only transfer your personal data to places or organizations where there's a strong assurance of the security of your data and personal information.

Your Right to Delete Personal Data

You have the right to remove your personal data that we've collected:

  • Direct Deletion: Our service may offer features for you to directly delete specific information about yourself.
  • Account Settings: If you have an account with us, you can update, amend, or delete your information anytime by visiting the account settings.
  • Request Assistance: You can also reach out to us to ask for access to, correction of, or deletion of your personal data.

It's important to remember that there are situations where we are legally required to keep certain information. In these cases, we might not be able to fulfill a deletion request due to these legal obligations.

When We Might Share Your Personal Data

Business Transactions

In cases like mergers, acquisitions, or asset sales, your personal data may be part of the transfer.We'll notify you before transferring your data and if it becomes subject to a different privacy policy.

Law enforcement

We may have to share your data with authorities if legally required, such as for court orders or government requests.

Other legal requirements

We might disclose your data if we believe it's necessary to:

  • Follow legal obligations.
  • Protect and defend our rights or property.
  • Prevent or investigate possible wrongdoing linked to our Service.
  • Ensure the safety of users or the public.
  • Protect against legal liabilities.

Protecting Your Personal Data

We take the security of your personal data seriously. However, it's important to remember that no method of transmitting or storing data over the internet is completely secure. While we do our best with commercially reasonable efforts to protect your personal data, absolute security cannot be guaranteed.

Children's Privacy

Our Service is not intended for anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you, as a parent or guardian, become aware that your child has provided us with Personal Data, please contact us immediately. If we discover that a child under 13 has provided us with Personal Data without parental consent, we will take steps to remove that information from our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

International Considerations

Different countries may have different age limits for legally processing children's data. For example:

  • In the European Union (EU), the age of consent for data processing varies between 13 and 16, depending on the member state.
  • Other countries may have different age thresholds.
  • Where our service is available outside the U.S., and if the local law requires parental consent for users under a certain age (other than 13), we will comply with these laws.

We will require parental consent in any country where the law stipulates a higher age threshold for data collection and processing. We are committed to respecting local legal requirements regarding children's data.

Links to External Websites

Our service includes links to websites we don't operate. If you click on a link to another site, you'll be taken to that site. We recommend you read the privacy policy of every website you visit, as we cannot control and are not responsible for their content, privacy practices, or policies.

Updates to Our Privacy Policy

We may occasionally update this Privacy Policy. When we do, we'll post the new policy on this page and update the "Last updated" date.

We'll also inform you about significant changes through email and/or a noticeable announcement on our service, before the changes take effect.

It's a good idea to review this Privacy Policy regularly for any updates. Changes become effective as soon as they are posted on this page.

Get in Touch

If you have questions or concerns about this Privacy Policy, feel free to contact us at: hello@ruya.co